What can risk managers learn from a broker, an insurer and a lawyer’s point of view on how to handle claims?

What are their roles? Who is/should be in the lead? How transparent is your/their communication? How good are your observation skills? How high are the technical standards of your staff? What are the obvious and hidden pitfalls? Do ‘simple’ claims exist? What can errors teach us?

Michel Thomé (AON), Olivier Cherdon (ENGIE – formerly RSA) and Jean-François Polain (Lawyer) will share their best practice with you with plenty of room for interaction.

BELRIM is pleased to organise this closed exchange (for risk managers only) to help you optimize the way you handle your claims.

Don’t miss this opportunity!

Go home with a practical check list and better prepared for future challenges.

When : Thursday, 20/02/2020 – 12h00 – 15h00

Where : AGC Glass Europe | avenue Jean Monnet 4 | 1348 Louvain-la-Neuve

Plan parking

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Olivier Cherdon

25 year experience in Insurance and more particularly Claims.

I started my career as claims handler with Legal Assistance Insurers (6years) and moved to a broker (Marsh) as Claims Handler for Industrial Risks for 13 years. I was in charge of the handling of the account of GDF/SUEZ for coverage PD/BI of the International Conventional Power and the management of the erosion of the captive. I moved to RSA Insurance as Claims Manager for the non-marine activity. After 6 years I moved to Engie as Senior Risk & Insurance Advisor. I am in charge of the BU Benelux Services, the PD/BI program for Benelux  for both Risks assessment and Insurance. I am also in charge of the Worker’s Compensation insurance program for Engie’ Belgian entities.


Michel Thomé

30 ans dans l’assurance: 7 chez Marsh en TRC ( production et sinistres)  et 23 chez Aon en tant que directeur sinistres property et construction. Deux branches approfondies: pertes d’exploitation et TRC.


Jean-François Polain

Avocat au barreau de Liege ( 7 ans)
Claims manager XL insurance ( Amsterdam) 3 ans
Legal and claim Manager – compliance officer QBE REINSURANCE ( 3 ans)
Senior claims specialist AON ( 3 ans)
Avocat au barreau de NAMUR
Spécialiste assurance ( 4 ans)




AGC Glass Europe | avenue Jean Monnet 4 | 1348 Louvain-la-Neuve

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